AI assistance and fraud-risk control for financial-services voice operations — banks, fintechs, insurers, and BPOs.
For UK Banks, Building Societies & Payment Firms
UK APP-scam reimbursement became mandatory for banks and PSPs.
Liability split between sending and receiving institution.
Maximum reimbursement per claim — losses now sit on your P&L.
Scam losses used to be the customer's problem. Since October 2024 they are the institution's problem. Most of the damage happens inside a live phone call — after origin checks, spam filters and voice biometrics have already passed. Parvion attacks the loss where it happens: inside the conversation.
For BPOs, Fintechs, Insurers & Contact Centers
Every voice team runs on trust, authority and procedure. Social engineers weaponize all three — live, mid-call, in real time.
Fake executive approval
"The CFO is on the line — release the payment now."
Vendor payment reroute
"We've changed banks — update the account before Friday's run."
IT / security-desk imposture
"This is security — read me the code you just received."
Regulator / auditor pressure
"This is a compliance matter — do not discuss it with colleagues."
Same playbook on customer-facing lines: imposter calls that walk your customers into authorized-push payments.
STIR/SHAKEN verify the number, not the intent.
Ask whether the voice is real — deepfakes increasingly pass, and real voices run scams too.
Flag the fraud after the money moved.
Nothing watches the conversation itself — where the manipulation happens.